在客舱服务中，机上广播发挥着非常重要的作用，旅客不仅仅需要通过机上广播

In the cabin service, the on-board broadcast plays a very important role. Passengers not only need to use the on-board broadcast to understand the actual progress of the flight, but also need to use the on-board broadcast to comfort the passengers in case of emergency. On-site control and emergency relief, and at the same time through the on-board broadcast, also need to remind passengers of safety precautions on board. Therefore, the good onboard broadcasting skills of the cabin crew play a key role in effectively conveying accurate flight information and can bring a deep service impression to passengers. Based on this, this article focuses on the on-board broadcast of cabin crew, analyzes the problems in the on-board broadcast skills of cabin crew, and provides discernible measures to further improve the on-board broadcast skills of cabin crew. <br><br>Keywords: cabin crew, onboard broadcast, broadcasting skills, improvement measures

In the cabin service, in-flight broadcasting plays a very important role, passengers not only need to use in-flight broadcast to understand the actual progress of the flight, but also through in-flight broadcasting to the passenger emotional pacification, on-site control and emergency guidance, and through in-flight broadcasting also need to remind passengers of safety precautions on board. Therefore, the cabin crew's good in-flight broadcasting skills play a key role in effectively communicating accurate flight information, and can bring a deep service impression to passengers. Based on this, this paper focuses on the in-flight broadcasting of cabin crew, analyzes the problems existing in cabin crew's in-flight broadcasting skills, and provides a measure to further improve the cabin crew's in-flight broadcasting skills.<br><br>Keywords: cabin crew, on-board broadcasting, broadcasting skills, promotion measures

在客舱服务中，机上广播发挥着非常重要的作用，旅客不仅仅需要通过机上广播来了解航班的实际进展情况，同时在出现紧急情况的时候，还需要通过机上广播来对旅客进行情绪的安抚、现场控制以及应急疏导，同时通过机上广播还需要提醒旅客机上安全注意事项。因此，客舱乘务员良好的机上广播技巧，对有效传达航班准确信息具有关键作用，能够给旅客带来深刻的服务印象。基于此，本文重点研究客舱乘务员的机上广播，针对客舱乘务员机上广播技巧中存在的问题进行对策分析，为进一步提升客舱乘务员机上广播技巧提供可鉴性的措施。关键词：客舱乘务员，机上广播，播音技巧，提升措施<br>