残疾旅客群体作为特殊旅客，其自身具备多方面的特殊性，对民航空乘人员的客

As a special passenger group, disabled passengers have their own special characteristics in many aspects and put forward higher requirements for cabin services of civil aviation crews. <br>Based on this, based on the analysis of the definition and characteristics of disabled passengers and flight attendants’ service requirements for disabled passengers, this article explores the problems existing in cabin services for disabled passengers by flight attendants, and further points out that it causes flight attendants to provide services for disabled passengers. The reasons for the problems, and then combined with the in-depth analysis of these problems and causes, proposed flight attendants to improve the cabin service of disabled passengers, so as to further improve the cabin service level of flight attendants to disabled passengers and enhance the satisfaction of disabled passengers with airlines. <br><br>Keywords: flight attendants, disabled passengers, cabin services, upgrade strategies

As a special passenger, the group of disabled passengers has its own special characteristics, which put forward higher requirements for the cabin service of civil aviation crew.<br>Based on this, on the basis of the analysis of the definition, characteristics and passenger service requirements of disabled passengers, this paper explores the problems existing in the cabin service of disabled passengers by flight attendants, and further points out the causes of the problems that lead to the passengers' cabin service problems for disabled passengers, and then combines these problems and reasons in-depth analysis, puts forward the promotion countermeasures of flight attendants to disabled passengers' cabin service, in order to further improve the flight attendants' service level to disabled passengers. Increase the satisfaction of disabled passengers with airlines.<br><br>Keywords: flight attendants, disabled passengers, cabin service, promotion strategy.

As special passengers, disabled passengers have their own particularity in many aspects, which puts forward higher requirements for cabin service of civil aviation flight attendants.<br>Based on this, this paper analyzes the definition, characteristics of disabled passengers and the service requirements of flight attendants for disabled passengers, explores the problems existing in flight attendants' cabin service for disabled passengers, and further points out the reasons for the problems. Then, combined with the in-depth analysis of these problems and reasons, the paper puts forward the suggestions for flight attendants to solve the problems In order to further improve the flight attendants' cabin service level for disabled passengers and enhance the satisfaction of disabled passengers to airlines, the countermeasures to improve the cabin service of disabled passengers are proposed.<br>Key words: flight attendants, disabled passengers, cabin service, promotion strategy<br>