Documenting and Evaluating the Proc

Documenting and Evaluating the ProcessThree major techniques for effectively documenting and evaluating processes are (1) flowcharts, (2) work measurement techniques, and (3) process charts. They allow you to “lift the lid and peer inside” to see how an organization does its work. You can see how a process operates, at any level of detail, and how well it is performing. Trying to create one of these charts might even reveal a lack of any established process. It may not be a pretty picture, but it is how work actually gets done. Techniques for documenting the process lend themselves to finding performance gaps, generating ideas for process improvements, and documenting the look of a redesigned process.