You may have the business qualifications(合格证明). You have an excellent record of good education and work experience. However, without good business manners you will not succeed. Treating people with respect should be second nature to you .It helps you get on well with the people you work with and with your bosses. It always pays to be polite. Here are some tips to help improve your business manners. If you are behind schedule, remember to take the time to contact your next appointment so that the person you are due to meet is aware of the delay. If necessary, you should rearrange the meeting for a more convenient time. Try to respond to letters within a set time .Keep a record of requests for reply within a certain time. Made a note in your diary of other deadlines (最后期限) for your work. If you are unable to to respond quickly, write a short letter to the other person to explain the delay and tell him when you will reply. If you want to take a customer or a business friend out for lunch, you had better choose the restaurant and let your guest choose the time.You may think that you are not being paid as much as you should be. Do not discuss the matter with your colleagues. A good way is to contact an employment agency to find out the ‘going rate’. Armed with this objective information, you can discuss your salary with your boss.1. What does the author emphasize for a person’s success in business?A. Business qualifications B. An excellent record of educationC. Work experience D. Business manners2. What does author mean by saying “It pays to be polite”?A. You must be paid more money to be politeB. You have to pay for your training to be politeC. To be polite will eventually benefit youD. Customer pays for your being polite3. The word ‘tip’ used in sentence 4, paragraph 2, refers to _____A. a useful hint or idea B. a pointed end of anything C. a piece of secret informationD. a small amount of money given in return for a service4. When you know you are going to be late for an appointment, you should _____A. inform the person you’re meeting of your delay