老人旅客乘机过程中，需要空乘人员提供特殊服务，从而体现对老年旅客的人文

During the boarding process of elderly passengers, flight attendants are required to provide special services to reflect the humanistic care for elderly passengers. For flight attendants, they need to fully understand the psychological characteristics of elderly passengers and provide corresponding cabin services in combination with their psychological characteristics, so as to meet the service needs of elderly passengers, and also need to master certain professional service skills to provide elderly passengers with High-quality and comfortable cabin services are conducive to improving the satisfaction of elderly passengers. However, flight attendants of many domestic airlines currently provide insufficient cabin services for senior passengers. For example, many flight attendants have insufficient awareness of service for senior passengers and lack of humanized services, which affect the cabin service experience of senior passengers. <br>Based on this, this article mainly focuses on the cabin service of elderly passengers. Based on the overall description of the definition, characteristics and importance of elderly passengers, a comparative analysis of the cabin services of domestic and foreign elderly passengers is carried out. The problems in the service are studied, and the corresponding improvement measures are finally put forward in combination with the problems, so as to further improve the cabin service level of the flight attendants to the elderly passengers. <br><br>Keywords: elderly passengers, cabin services, problems, improvement measures

Elderly passengers need flight attendants to provide special services in the process of boarding, so as to reflect the humanistic care for elderly passengers. For flight attendants, they need to fully understand the psychological characteristics of elderly passengers and provide corresponding cabin services in combination with their psychological characteristics, so as to meet the service needs of elderly passengers. At the same time, they also need to master certain professional service skills to provide high-quality and comfortable cabin services for elderly passengers, which is conducive to improving the satisfaction of elderly passengers. However, at present, the cabin service of flight attendants of many domestic airlines for elderly passengers is not perfect. For example, many flight attendants have many problems such as lack of service awareness and lack of humanized service, which affect the cabin service experience of elderly passengers.<br>Based on this, this paper mainly studies the cabin service of elderly passengers. Based on the overall elaboration of the definition, characteristics and importance of elderly passengers, this paper compares and analyzes the cabin service of elderly passengers at home and abroad, then studies the problems existing in the cabin service of elderly passengers by domestic flight attendants, and finally puts forward corresponding improvement measures in combination with the problems, Strive to further improve the cabin service level of flight attendants for elderly passengers.<br>Key words: elderly passengers, cabin service, problems, improvement measures

During the flight, the elderly passengers need special services from flight attendants, thus showing their humanistic concern for the elderly passengers. For flight attendants, they need to fully understand the psychological characteristics of the elderly passengers and provide corresponding cabin services in combination with their psychological characteristics, so as to meet the service needs of the elderly passengers. At the same time, they also need to master certain professional service skills to provide high-quality and comfortable cabin services for the elderly passengers, which is conducive to improving the satisfaction of the elderly passengers. However, at present, the cabin service of flight attendants of many domestic airlines to elderly passengers is not perfect. For example, many flight attendants have many problems, such as insufficient awareness of elderly passengers' service and lack of humanized service, which affects the cabin service experience of elderly passengers. Based on this, this paper mainly studies the cabin service of the elderly passengers. On the basis of expounding the definition, characteristics and importance of the elderly passengers as a whole, it makes a comparative analysis of the cabin service of the elderly passengers at home and abroad, and then studies the problems existing in the cabin service of the domestic flight attendants to the elderly passengers. Finally, it puts forward corresponding improvement measures in combination with the problems, and strives to further improve the cabin service level of the flight attendants to the elderly passengers. Key words: elderly passengers, cabin service, problems, improvement measures