Wear "three processes." That is to

Wear "three processes." That is to say, taking the activity process of guests in the hotel as the main line, running through the consumption process of guests in the hotel, the production process of hotel products and the provision process of hotel hardware and services. It should be done practically: everything provided to the guests is safe, sanitary, comfortable and convenient; every employee of the hotel treats the guests kindly and politely; every management and service of the hotel is in place and standardized. A kind ofWe emphasize the following six key points: 1. The functional area where the guests are concentrated; 2. When the guests encounter problems or complaints; 3. When there is an accident in the service work; 4. The functions and service parts that are prone to faults; 5. The key guarantee parts; 6. The front and back of the major reception