Passage D The first aid you learn from a course is not quite like reality. Most of us feel afraid when dealing with "the real thing". By communicating these feelings, we are better able to use the first aid to cope with the unexpected. Doing your part First aid is not an exact science, and is then open to human error. No matter how hard you try, the casualty may not respect as hoped. More accidents might lead to death, even with the best medical care. Giving care with confidence The casualty needs to feel protected and in safe hands. You can seek an air of confidence and safety by: Being in control, both of yourself and the problem, Acting calmly and reasonably, Being gentle, but firm, with your hands, and speaking to the casualty kindly, but hopefully. Building up trust Talk to the casualty throughout your examination and treatment. Explain what you are going to do, Try to answer questions honestly to reduce fears as best as you can. If you do not know the answer, say no.