1) Description: Describe the issue from a customer’s perspective; what would they know? When: When were the parts manufactured? When were they assembled? When were the assemblies shipped to the customer? When shipped from OEM? Detection: How was SOE made aware of the issue? Who provided the information? Extent: How many units are suspected? Proportion found suspect. Where has the data come from - in house, in transit, at customer. Failure Mode: How does the issue manifest itself?2) Impact on Customer: Identify the potential for shut down, line interruptions, product recalls, warranty. etc. 3) Facilities Involved: Customer, SOE and any Suppliers