伴随着乘坐飞机出行的旅客数量越来越多，他们的年龄、身体、语言、风俗习惯

With the increasing number of passengers traveling by plane, there are obvious differences in their age, body, language, customs, and traditional culture. Therefore, there are higher requirements for the speech communication skills of flight attendants. The current research on the current situation of flight attendants’ verbal communication has learned that there are still some unsolved problems. Therefore, if you want to better promote good communication between flight attendants and passengers, it is very necessary to strengthen research in this field. <br>In this regard, this article first elaborates the definition of verbal communication, the precautions for verbal communication in flight attendant services, and the importance of improving the verbal communication skills of flight attendant services; secondly, it focuses on analyzing the current situation and existing problems of verbal communication in flight attendant services, which involve To: The flight attendants can’t pronounce correctly, causing semantic errors; cultural understanding leads to obstacles in verbal communication with passengers; flight attendants are under heavy psychological pressure, and bad emotions are brought into verbal communication; finally, corresponding countermeasures are proposed based on the existing problems, expectations The research in this article can play a certain role in the good communication between flight attendants and passengers. <br><br>Keywords: flight attendant, passenger service, verbal communication

With the increasing number of passengers traveling by air, there are obvious differences in their age, body, language, customs and traditional culture, so there are higher requirements for flight attendants' verbal communication skills. Through the research on the current situation of flight attendants' verbal communication, it is learned that they still face some problems to be solved, Therefore, in order to better promote the good communication between flight attendants and passengers, it is very necessary to strengthen the research in this field.<br>Firstly, this paper expounds the definition of verbal communication, the precautions of verbal communication in flight attendant service, and the importance of improving the verbal communication skills of flight attendant service; Secondly, it focuses on the current situation and existing problems of verbal communication in flight attendants' service, which involves: flight attendants' inaccurate pronunciation, resulting in semantic errors; Speech communication barriers with passengers due to cultural understanding deviation; Flight attendants have great psychological pressure and bring bad emotions into verbal communication; Finally, according to the existing problems, the corresponding countermeasures are put forward, and it is expected that this research can play a certain role in the good communication between flight attendants and passengers.<br>Key words: flight attendants, passenger service, verbal communication

With the increasing number of passengers traveling by air, there are obvious differences in their age, body, language, customs and traditional culture, so there are higher requirements for the verbal communication skills of flight attendants. Through the research on the current verbal communication status of flight attendants, we know that there are still some problems to be solved. Therefore, it is very necessary to better promote the good communication between flight attendants and passengers and strengthen the research in this field. In this regard, this paper first expounds the definition of verbal communication, matters needing attention in verbal communication in flight attendants, and the importance of improving verbal communication skills in flight attendants. Secondly, it focuses on the analysis of the present situation and existing problems of verbal communication in flight attendants, including: inaccurate pronunciation of flight attendants, resulting in semantic errors; Due to cultural understanding deviation, communication barriers with passengers are caused; Flight attendants are under great psychological pressure, which leads to bad emotions in verbal communication; Finally, according to the existing problems, the corresponding countermeasures are put forward, hoping that the research in this paper can play a certain role in the good communication between flight attendants and passengers. Key words: flight attendants, passenger service, verbal communication