Possible Disadvantages Customer inv

Possible Disadvantages Customer involvement is not always a good idea. In some cases, giving the customer more active contact in a service process will just be disruptive, making the process less efficient. Managing the timing and volume of customer demands becomes more challenging if the customer is physically present and expects prompt delivery. Exposing thefacilities and employees to the customer can have important quality implications (favorable or unfavorable). Such changes make interpersonal skills a prerequisite to the service provider’s job, but higher skill levels come at a cost. It also might mean having many smaller decentralized facilities closer to the various customer concentration areas if the customer comes to the service providers