Encouraged by the fact that some authors (e.g. Harry & Schroeder, 2000; Prickett & Rapley, 2001; Mandal & Shah, 2002; Yusuff, 2004; Cheah et al., 2011; Rasamanie & Kanapathy, 2011; Chopra & Garg, 2012) reported disappointment at how few firms record and analyse their quality costs, we wanted this study to analyse the individual elements that illustrate the way of managing quality costs. Therefore, the second section contains 27 questions about the operating method and effectiveness of the quality cost management system in companies, including questions about:
Encouraged by the fact that some authors (e.g. Harry & Schroeder, 2000; Prickett & Rapley, 2001; Mandal & Shah, 2002; Yusuff, 2004; Cheah et al., 2011; Rasamanie & Kanapathy, 2011; Chopra & Garg, 2012) reported disappointment at how few firms record and analyse their quality costs, we wanted this study to analyse the individual elements that illustrate the way of managing quality costs. Therefore, the second section contains 27 questions about the operating method and effectiveness of the quality cost management system in companies, including questions about:
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