民航机场地服人员工作质量的提升，是确保旅客在机场出行时获得优质服务的关

The improvement of the work quality of civil aviation airport ground service personnel is the key to ensuring that passengers receive high-quality services when traveling at the airport. We must attach great importance to the ground service work carried out by ground service personnel. However, there are many ground service tasks for ground service personnel, including Ticket sales, check-in services, baggage services, security inspection services and other aspects have caused overloads of ground service personnel, which in turn hindered the further development of ground services. Therefore, this article takes the reasons for the work overload of civil aviation airport ground service personnel as the main research content, focusing on the work content of ground service personnel, the specific manifestations and main reasons of work overload, and finally combines the work overload of ground service personnel. The purpose of countermeasure analysis is to effectively alleviate the workload of ground service personnel and promote the orderly progress of ground service work. <br><br>Keywords: airport ground service personnel, work overload, reasons, promotion countermeasures

The improvement of the quality of the work of civil aviation airport ground service personnel is the key to ensure that passengers get quality service when traveling at the airport, we must attach great importance to the ground service work carried out by ground service personnel, but due to the current ground service personnel work content is quite a lot, including ticketing services, check-in services, baggage services, security services and other aspects of the content, resulting in the phenomenon of overwork of ground service personnel, which in turn hinders the further development of ground service work. Therefore, this paper to civil aviation airport ground service personnel work overload as the main research content, focusing on the content of ground service personnel job, the specific performance of work overload and the main reasons for the content of exploration, and finally combined with the reasons for the overwork of ground service personnel to carry out countermeasure analysis, the purpose is to effectively alleviate the workload of ground service personnel, to promote the orderly conduct of ground service work.<br><br>Keywords: airport ground service personnel, work overload, reason, upgrade countermeasures

民航机场地服人员工作质量的提升，是确保旅客在机场出行时获得优质服务的关键所在，必须高度重视地服人员开展的地面服务工作，但由于目前地服人员地面服务工作内容颇多，包括售票服务、值机服务、行李服务、安检服务等多个方面的内容，导致地服人员工作出现超负荷现象，反过来阻碍了地面服务工作的进一步开展。因此，本文以民航机场地服人员工作超负荷的原因作为主要研究内容，重点针对地服人员工作岗位内容、工作超负荷具体表现及主要原因等内容进行探究，最终再结合地服人员工作超负荷的原因开展对策分析，目的在于有效缓解地服人员工作负荷，促进地面服务工作得以有序进行。关键词：机场地服人员，工作超负荷，原因，提升对策<br>