It lists all the performance indicators of the enterprise's products and services, and each indicator has two attributes, namely, importance and satisfaction, according to the customer's evaluation of the two attributes of this performance indicator, the factors that influence the satisfaction degree of enterprises can be classified into four quadrants, and the enterprises can deal with these factors separately according to the classified results. If the business requires it, the Customer satisfaction of the entire business can also be summarized into a total Customer satisfaction value.
It lists all the performance indicators of the enterprise's products and services, and each indicator has two attributes, namely, importance and satisfaction, according to the customer's evaluation of the two attributes of this performance indicator, the factors that influence the satisfaction degree of enterprises can be classified into four quadrants, and the enterprises can deal with these factors separately according to the classified results. If the business requires it, the Customer satisfaction of the entire business can also be summarized into a total Customer satisfaction value.
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