The after sales dept should try all the ways to help the customer solve the problems instead of complicating issues and removing responsibility and making everyone including FTBCI’s own dept feels difficulties. This now blocks the way of problem solving.Now you know this headlight issue, please show BCI the after-sales dept’s ability and speed to solve this issue and show us your customer care.One question, we are now facing many bus quality problems in Australia which cause us huge money. These problems are found just after the buses arrived in Australia. 3D, before your bosses in this email, please answer us if FTBCI should pay for FTBCI’s quality mistake or not? Then we can talk about the air freight fee.You are also in the production wechat group, you knows. We hate to hear complimentary words, we want action.