Before you get back to the customer

Before you get back to the customer after he or she approached you with their issue, please check for hints in the its portal. If the hint in tsi is missing, it can either be a specific case, which will therefore be subject to further evaluation. And the best course of action is to be proposed in the ticket itself. Or it can be a bug in the site, not offering the hint. Please let us know if you would like any specific Information to be incorporated into tears. I hint. Are you able to reproduce the issue in your environment soon? Please let us know the replication steps. You are encouraged to use your knowledge from previous cases. If you or your colleagues have ever come across a similar case in the past, consider pulling similar locks or approach a situation in a similar way, for example, by disabling product modules.