随着科学技术的不断发展以及人们物质生活水平的不断提升，飞机作为当前作为

With the continuous development of science and technology and the continuous improvement of people’s material living standards, airplanes, as a convenient and safe way of travel, have become an important choice for people’s travel methods, and with the continuous improvement of people’s requirements for quality of life, civil aviation As the scale of transportation and the number of people continue to increase, flight attendants need to face and deal with more and more tasks. Therefore, flight attendants need to face various pressures during their work. At this time, flight attendants need to have good emotional management skills. , And can do a good job of psychological adjustment when facing different passengers, so as to better obtain a relaxed and happy working and living environment for themselves when providing good services to passengers. <br>Therefore, this article mainly analyzes and studies flight attendants' mentality adjustment and emotional management. First, it systematically expounds the definition of mentality adjustment and emotional management, analyzes the relationship between the two, and then emphasizes the mentality adjustment and emotional management of flight attendants. The role and impact of. Analyzed the flight attendant's mentality adjustment and emotional management from three stages before takeoff, during the flight and after takeoff. Combined with specific cases, it analyzed the mentality adjustment and emotional management of flight attendants in flight delays, cabin accident handling and special passenger services. Finally, the methods of mentality adjustment and emotional management of flight attendants are given in detail. <br><br>Keywords: flight attendants, mentality adjustment, emotional management

With the continuous development of science and technology and the continuous improvement of people's material living standards, aircraft, as a convenient and safe travel mode, has become an important choice for people's travel mode. With the continuous improvement of people's requirements for quality of life, the scale and number of civil aviation transportation are increasing, Flight attendants need to face and deal with more and more work contents. Therefore, flight attendants need to face various pressures in their work. At this time, flight attendants need to have good emotional management ability and psychological adjustment in the face of different passengers, so as to provide good services for passengers, Better obtain a relaxed and pleasant working and living environment for yourself.<br>Therefore, this paper mainly analyzes and studies the flight attendants' psychological adjustment and emotional management. Firstly, it systematically expounds the definition of psychological adjustment and emotional management, analyzes the relationship between them, and then emphasizes the role and influence of flight attendants' psychological adjustment and emotional management. This paper analyzes the state of mind adjustment and emotion management of flight attendants from the three stages before, during and after take-off. Combined with specific cases, it analyzes the state of mind adjustment and emotion management of flight attendants in flight delay, cabin accident handling and special passenger service. Finally, the methods of flight attendants' mentality adjustment and emotion management are given in detail.<br>Key words: flight attendants, mentality adjustment, emotion management

With the continuous development of science and technology and the continuous improvement of people's material living standards, aircraft, as a convenient and safe way of travel, has become an important choice for people's travel mode. With the continuous improvement of people's requirements for quality of life and the increasing number of civil aviation transportation scale and people, flight attendants will have to face and deal with more and more work, so flight attendants will face various pressures at work. At this time, it is necessary for flight attendants to have good emotional management ability, and to make psychological adjustment when facing different passengers, so as to better obtain a relaxed and happy working and living environment for themselves when providing good services for passengers. Therefore, this paper mainly analyzes and studies the psychological adjustment and emotional management of flight attendants. Firstly, it systematically expounds the definitions of psychological adjustment and emotional management, analyzes the relationship between them, and then emphasizes the role and influence of psychological adjustment and emotional management of flight attendants. The psychological adjustment and emotional management of flight attendants are analyzed from three stages: before, during and after take-off. Combined with specific cases, the psychological adjustment and emotional management of flight attendants in flight delays, cabin accidents and special passenger services are analyzed. Finally, the methods of psychological adjustment and emotional management of flight attendants are given in detail. Key words: flight attendants, mentality adjustment, emotional management