The hotel's characteristic service is formed in the organic combination of standardization and individualization. The higher the level of the hotel, the more fully consider meeting the special requirements of customers as a regular service to highlight the high-quality and connotative hotel service. Standardized services can bring personal experience to guests, so it is very necessary to build a stable and personalized service system, so that guests can get a surprise while being satisfied. It requires hotel staff not only to understand. Then provide targeted and specific personalized services