随着民航运输业的高速发展，民航旅客运输量越来越多，也使得民航轮椅旅客比

With the rapid development of the civil aviation transportation industry, the volume of civil aviation passenger transportation is increasing, and the proportion of civil aviation wheelchair passengers is increasing. The development of on-board services for the diversified needs of wheelchair passengers is the key content of the cabin crew's in-flight service work. , Airlines and cabin crew must consciously improve on-board services for civil aviation wheelchair passengers. <br>This article focuses on the analysis of the on-board services of civil aviation wheelchair passengers, and analyzes the status quo of the on-board services of civil aviation wheelchair passengers, and then points out the problems existing in the on-board services of civil aviation wheelchair passengers, such as the failure of cabin crew to understand the needs of wheelchair passengers, There are communication barriers for wheelchair passengers, unfamiliar emergency procedures for wheelchair passengers on board, and lack of effective coordination with ground services. Therefore, combining the analysis of these problems, we propose strategies to improve on-board services of civil aviation wheelchair passengers in order to achieve real optimization. The overall on-board service quality of the cabin crew to wheelchair passengers. <br><br>Keywords: wheelchair passengers, on-board services, perfect strategy

With the rapid development of civil aviation transportation industry, more and more passenger traffic, but also make the proportion of civil aviation wheelchair passengers continue to increase, for the diverse needs of wheelchair passengers to carry out in-flight services, is the cabin crew on-board service work of the key content, therefore, airlines and cabin crew must consciously improve the civil aviation wheelchair passengers on-board services.<br>This paper focuses on the civil aviation wheelchair passenger in-flight service overview analysis on the basis of analysis, analysis of the current situation of civil aviation wheelchair passenger in-flight service, and then targeted to put forward the civil aviation wheelchair passenger in-flight service problems, such as cabin crew failed to understand the needs of wheelchair passengers in a timely manner, wheelchair passengers have communication barriers, wheelchair passengers on board the emergency procedures are not familiar, lack of effective coordination with ground services, so combined with the analysis of these issues, there are targeted to improve the civil aviation wheelchair passenger service strategy, In order to truly optimize the cabin crew to wheelchair passengers as a whole on-board service quality.<br><br>Keywords: wheelchair passengers, in-flight service, improve strategy

With the rapid development of civil aviation transportation industry, the passenger transport volume of civil aviation is increasing, which also makes the proportion of civil aviation wheelchair passengers increasing. To carry out on-board service for the diversified needs of wheelchair passengers is the key content of cabin crew on-board service. Therefore, airlines and cabin crew must consciously improve the on-board service of civil aviation wheelchair passengers.<br>Based on the analysis of on-board service of wheelchair passengers in civil aviation, this paper analyzes the current situation of on-board service of wheelchair passengers in civil aviation, and then puts forward the problems existing in on-board service of wheelchair passengers in civil aviation, such as cabin attendants' failure to understand the needs of wheelchair passengers in time, communication barriers to wheelchair passengers, lack of on-board emergency response procedures for wheelchair passengers, lack of communication with passengers Therefore, combined with the analysis of these problems, this paper puts forward some strategies to improve the on-board service of civil aviation wheelchair passengers, in order to really optimize the overall on-board service quality of cabin attendants for wheelchair passengers.<br>Key words: wheelchair passenger, on-board service, improvement strategy<br>