电商企业利用社交媒体可以更好地了解客户的需求，并及时作出反馈，从而不断

E-commerce companies can use social media to better understand customer needs and provide timely feedback to continuously adjust marketing strategies. Social media interaction naturally improves the bidirectionality of internal and external information communication between e-commerce companies, and there is more timely, accurate and high-quality communication and feedback between e-commerce companies and consumers, and between consumers . Through social media, enterprises can obtain really accurate customer demand information, thereby providing better services.

E-commerce companies use social media to continuously adjust their marketing strategies by gaining a better understanding of their customers' needs and providing timely feedback. Social media interaction naturally improves the two-way communication of information inside and outside e-commerce enterprises, and also provides more timely, accurate and high-quality communication and feedback between e-commerce companies and consumers, consumers and consumers. Through social media, businesses can get really accurate customer demand information to provide better service.

E-commerce enterprises can use social media to better understand the needs of customers, and make timely feedback, so as to constantly adjust marketing strategies. The interaction of social media naturally improves the two-way communication of internal and external information in e-commerce enterprises, and also enables more timely, accurate and high-quality communication and feedback between e-commerce enterprises and consumers, and between consumers and consumers. Through social media, enterprises can get really accurate customer demand information, so as to provide better services.