Hello. In this session, we will tal

Hello. In this session, we will talk about creating ts I tickets. We’ll discuss what the life cycle of such ticket is, what needs to be done to create a good support ticket. What steps are involved in good preparation of the Information? What kind of logs to ask from the customer? How to check and analyze the customers logs, how to avoid common mistakes, how important feedback is? And finally closing and reopening a ticket.