对于0-km和现场投诉，应采取满足顾客要求的投诉程序（例如：8D方法）

对于0-km和现场投诉，应采取满足顾客要求的投诉程序（例如：8D方法）<br>必须定义失效分析程序。必要的人力资源和物质资源必须到位，确保按期完成。遵守与顾客约定的时间期限。对于不符合项，应开展联络沟通。<br>作为补充，出现现场投诉时还需根据顾客要求落实失效分析过程（例如，VDA使用现场失效分析）。

For 0-km and on-site complaints, complaint procedures meeting customer requirements shall be adopted (e.g. 8D method)<br>Failure analysis procedures must be defined. Necessary human and material resources must be in place to ensure completion on schedule. Observe the time limit agreed with the customer. For nonconformities, contact and communication shall be carried out.<br>As a supplement, in case of on-site complaint, the failure analysis process shall be implemented according to the customer's requirements (for example, VDA uses on-site failure analysis).

For 0-km and on-site complaints, complaint procedures that meet customer requirements should be adopted (for example, 8D method). A failure analysis program must be defined. Necessary human and material resources must be in place to ensure the completion on schedule. Observe the time limit agreed with customers. For nonconformities, contact and communication should be conducted. As a supplement, the failure analysis process should be implemented according to the customer's requirements when there is a field complaint (for example, VDA uses field failure analysis).