Hi edwinslmn,Please provide the following proof and details below; - Discuss with us how you received the parcel. Is there any sign that the pouch was tampered before you receive the parcel? Is it sealed and intact? Did you notice any markings?- Send us an additional photo of all the items you have received, including the pouch and waybill.- Kindly clearly specify and make a list what are the items you only received and what are the items haven't received.Kindly respond within 24 hours.Thanks!