The content of hotel site management mainly focuses on the following aspects: 1. Grasp comfort. Comfort is the basic requirement for the humanization degree of modern hotels, and also an important standard to reflect the service realm of hotels. Therefore, the important content of the hotel on-site management is to grasp the comfort and ensure that the guests get a comfortable consumption experience. A kind ofFor the guest room, the comfort is mainly reflected in the fresh air, natural temperature, comfortable air conditioning humidity, clear regional lighting, convenient hot water and reasonable spraying flow rate, comfortable bed, as well as clean and soft carpet. For catering, comfort is also reflected in the environment, dishes and tables and chairs fitting the height of the human body. Dishes are strong in color, fragrance, taste, shape,(window. Cproarray = window. Cproarray | []). Push ({ID: "u3054369"});Meat should be soft, rotten, fragrant and mellow, vegetables should be fresh, tender and crispy, and the temperature of rice, vegetables and soup should be appropriate. A kind of2. Check the preparation of reception and security. Strictly implement the reception plan, and pay attention to the inspection of each small link. In particular, in case of major reception, the main management personnel of the Department shall conduct mobilization in person before the shift, organize carefully, arrange carefully, divide the work clearly and assign responsibilities to people. A kind of3. Grasp the site atmosphere and service status. At the service site, we need to see and listen to all sides, understand the mental state of employees, adjust the service personnel in a timely manner, prevent service disconnection or interference, and avoid taking care of one thing or another. A kind of4. Master the implementation of service standards and procedures. Are the contents of the schedule in place? Is the coordinator in place? Whether the service and production standards and procedures are correct. A kind of5. Understand the change of customers' needs. The increase and decrease of the number of guests, the change of service content, whether there are new demands and requirements, etc. A kind of6. Remove the inconvenient and unsafe factors. Timely adjust unqualified (or inappropriate) supplies and appliances, prevent service interference, prevent and deal with indoor temperature, water, electricity, ventilation and other problems, and ensure normal service. A kind of7. Ask for guest's opinions. Generally, there are two ways: one is direct inquiry, which directly inquires about the customers' consumption feeling on the spot; the other is form type, which asks the customers to briefly describe their experience and satisfaction with the hotel service on the fixed form. A kind of8. Serve employees while managing them. Listen to the opinions and reflections of employees; pay attention to the complaints and suggestions of employees.