银行业作为服务业，以客户为中心便是当前实现高质量发展的核心环节。对于N

Banking, as a service industry, customer-centricity is currently the core link to achieve high-quality development. For NB Bank to fully realize its customer-centric tenet, one is to improve service efficiency and try its best to meet customer needs. Then this can be achieved through several indicators such as customer satisfaction, customer effective complaint rate, and customer retention rate. To reflect. The second is to make great efforts in marketing and further expand customer source channels, thereby actively expanding market share. This can be directly reflected by the customer growth rate and market share. Third, while vigorously expanding customers, we must focus on improving customer quality. The percentage of core customers and the profit contribution rate of high-quality customers can well reflect customer quality.

As a service industry, customer-centric banking is the core link to achieve high-quality development. For NB Bank to fully realize the purpose of customer-centric, one is to improve service efficiency, as far as possible to meet customer needs, then this can be through customer satisfaction, customer effective complaint rate, customer survival rate several indicators to reflect. Second, in the marketing atmosphere, to further expand customer source channels, so as to actively expand the market share. This can be visually reflected in customer growth and market share. Third, vigorously expand the customer at the same time, to focus on improving customer quality, the core customer share, high-quality customer profit contribution rate indicators can well reflect the quality of customers.

As a service industry, the core of high-quality development of banking is to focus on customers. For NB bank to fully realize the purpose of customer-centered, one is to improve service efficiency and meet the needs of customers as much as possible, which can be reflected by customer satisfaction, customer effective complaint rate and customer retention rate. Second, we should make great efforts in marketing to further expand the source channels of customers, so as to actively expand the market share. This can be directly reflected by customer growth rate and market share. Third, while expanding customers, we should pay attention to improving the quality of customers. The proportion of core customers and the profit contribution rate of high-quality customers can well reflect the quality of customers.<br>