We highly recommend that you constantly check on your Shopee App to track the status of your order.For Paid orders with an expiring Shopee Guarantee period, tap on "Extend Shopee Guarantee" on the Order Details page and Shopee will hold the payment for 3 more days.Note: Shopee Guarantee can ONLY be extended once. If the order has not arrived after extending the Shopee Guarantee, and there is no response from the seller, the buyer may choose to request return/refund.Delayed Cash on Delivery(COD) orders that are passed the expected date of arrival, you may contact us and provide the specific order number.