• Support Corporate QM Supply Chain

• Support Corporate QM Supply Chain Customer department to follow customer complaint case in Asia Pacific region.• Be responsible and contact window of electronic/trading parts complaints in APAC, technical support on customer’s complaint or request regarding of quality topic.• Organize related resource locally by cooperate with related departments to solve customer complaint issues.• Technical analysis of customer returned parts (Electronic and trading parts), identification of root cause and definition of corrective actions by close cooperation with Production, R&D, sales and Logistics etc.• Documentation of the complaint in the system and initiation of the commercial settlement.• Active customer support including visiting customer site if necessary.• Providing management information as well as relevant key figures. • Other tasks assigned by manager.Requirements:• Minimum Bachelor`s degree in electronics engineering.• Minimum 5 years of experience in a similar position in electronics industry (preferably home appliances or automotive).• Experience in working for an international manufacturing company.• Deep technical knowledge of PCBA as well as a basic understanding for commercial operations.• Experience in using problem-solving techniques like 8D, 5Why and Ishikawa etc. quality tools.• SAP knowledge as an advantage. • Business fluent in English.• Good communication and negotiating skills as well as substantial experience in the communication with internal and external customers.