客舱服务质量的提升，凸显出多个方面的重要意义，对满足旅客服务需求、促进

The improvement of cabin service quality highlights the importance of many aspects, and plays a vital role in meeting passenger service needs, promoting the development of flight attendants, and shaping the airline brand image. However, the current domestic civil aviation cabin service quality is relatively low, and there are many problems in the service enthusiasm of the flight attendants, professional service knowledge and skills, and cabin hardware facilities and equipment. Therefore, how to quickly improve the cabin service quality has become more and more popular among airlines. Attention is one of the important issues that airlines need to solve urgently. <br>Based on the analysis of the definition and characteristics of cabin service quality and the importance of improving cabin service quality, this paper focuses on exploring the status quo of cabin service quality, so as to point out the influencing factors of cabin service quality, such as the lack of active service enthusiasm of flight attendants, the professional knowledge of flight attendants and Influence factors such as insufficient skill level and imperfect cabin hardware equipment and facilities, and then combined with these factors to analyze, put forward countermeasures to improve the quality of cabin service, hoping that airlines or flight attendants can effectively improve the quality of cabin service and enhance passenger service satisfaction. <br><br>Keywords: cabin service, service quality, flight attendant

The improvement of cabin service quality highlights the significance of many aspects, and plays a vital role in meeting passenger service needs, promoting the development of flight attendants and shaping the brand image of airlines. However, at present, the cabin service quality of domestic civil aviation is relatively low, and there are many problems in the service enthusiasm of flight attendants, professional service knowledge and skills and cabin hardware facilities and equipment. Therefore, how to quickly improve the cabin service quality has attracted more and more attention of airlines, which is one of the important problems to be solved by airlines.<br>Based on the analysis of the definition and characteristics of cabin service quality and the importance of improving cabin service quality, this paper focuses on the current situation of cabin service quality, and points out the influencing factors of cabin service quality, such as the lack of active service enthusiasm of flight attendants, the lack of professional knowledge and skill level of flight attendants, and the imperfection of cabin hardware equipment and facilities, Then, combined with the analysis of these factors, this paper puts forward the countermeasures to improve the cabin service quality, hoping that airlines or flight attendants can effectively improve the cabin service quality and enhance passengers' service satisfaction.<br>Key words: cabin service, service quality, flight attendants

The improvement of cabin service quality highlights the significance of many aspects, and plays a vital role in meeting the service needs of passengers, promoting the development of flight attendants themselves and shaping the brand image of airlines. However, at present, the domestic civil aviation cabin service quality is relatively low, and there are many problems in the aspects of flight attendants' service enthusiasm, professional service knowledge and skills, cabin hardware facilities and equipment, etc. Therefore, how to quickly improve the cabin service quality is attracting more and more attention from the majority of airlines, which is one of the important problems that airlines need to solve urgently at present. Based on the analysis of the definition and characteristics of cabin service quality and the importance of improving cabin service quality, this paper focuses on exploring the present situation of cabin service quality, thus pointing out the influencing factors of cabin service quality, such as lack of active service enthusiasm of flight attendants, insufficient professional knowledge and skills of flight attendants, imperfect hardware and facilities of cabin, etc. Then, combining with these factors, it puts forward some countermeasures to improve cabin service quality, hoping that airlines or flight attendants can effectively improve cabin service quality and enhance passengers' service satisfaction. Key words: cabin service, service quality, flight attendants