H company has for a number of well-known automobile factories at home and abroad to provide supporting, in order to timely understand customer satisfaction with the company's products and service quality, timely solve customer complaints, complaints, through improving the quality of products and services to improve customer satisfaction, marketing department to carry out customer satisfaction survey, the results are shown in Table 4.3. Summarize statistics and analyze all kinds of customer complaints information, quality management department is responsible for product quality statistical analysis, for customer satisfaction measurement to provide quality analysis information.
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