The worldwide social media analytics market is growing rapidly from $1.6 billion in 2015 to an estimated $5.4 billion by 2020 at a compound annual growth rate of 27.6%. This growth is attributable to advanced analytics and the increase in the number of social media users (ReportsnReports, 2016). Some social media analytics software programs are provided as cloud-based services with flexible fee options, such as monthly subscription or pay-as-you-go pricing. Social media analytics focus on two types of analysis: sentiment analysis and social network analysis.