Mr. Tao reported to GSM that the room smelled too much smoke after checking in for half an hour and they couldn’t bear to change rooms. GSM apologized to Mr. Tao and informed the guest room leader Mr. Tao to check whether room 1214 is feasible first, and Mr. Tao agreed After switching to 1214, GSM informed the concierge to send the new room card to Mr. Tao's room and assisted in carrying the luggage. Mr. Tao expressed his thanks.
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