客舱乘务员对旅客进行机上服务，是航班在飞行过程中对旅客提供的服务中的重

Cabin crew service to passengers on board, is an important service flights during the flight of the guests in. In the face of different travelers, there is a machine that provides services to some differences, where elderly passengers as a key part of a special group of passengers, because of its own particularity, often need to be served with a humane care, and then to reflect on the elderly humane passenger service features. Therefore, the strengthening of the elderly passengers up service research is very important. <br>Elderly passengers care service on the article focuses on exploring machine, the basis of on-board passenger services outlined elderly analysis, and service, flight status quo service, from boarding the time of service and the plane service analysis machine elderly passengers so as to point out the machine elderly services problems, there are a certain lack of professionalism, personalized service; attendants own emotional management is not strong, the lack of patience; passenger services for the elderly do not know the depth and other issues, followed by analysis of these issues, targeted at different levels questions raised by the corresponding countermeasures to improve elderly passengers on board the aircraft care services. <br><br>Keywords: elderly passengers, care services, enhance countermeasures

In-flight service by cabin crew is an important part of the service provided to passengers during flight. In the face of different passengers, there are certain differences in the in-flight service provided by the elderly passengers as a key part of the special group of passengers, which, because of their particularity, often need to have humane care services, and then to reflect the characteristics of the humanized service of elderly passengers. Therefore, it is very important to strengthen the research on in-flight service for elderly passengers.<br>This paper focuses on the care of elderly passengers on board, on the basis of the overview and analysis of the service of the elderly passengers on board, and from the boarding service, flight time service and the flight time service analysis of the service status of the elderly passengers on board, thus pointing out the problems in the on-board elderly service, mainly the lack of a certain degree of specialization, personalized service The flight attendant's own emotional management is not strong, lack of patience, the elderly passenger service content is not in-depth understanding and other issues, and then for the analysis of these problems, targeted different levels of the problem to put forward corresponding countermeasures to enhance the in-flight care services for elderly passengers on board.<br><br>Keywords: elderly travelers, caring services, promotion measures

Cabin attendants provide on-board service to passengers, which is an important part of the service provided by the flight to passengers in the flight process. But in the face of different passengers, there are some differences in the on-board services provided by them. As a key part of the special passenger group, the elderly passengers often need to get services with humanistic care due to their own particularity, so as to reflect the humanized service characteristics of the elderly passengers. Therefore, it is very important to strengthen the research on the on-board service of the elderly passengers.<br>This paper focuses on the care service for the elderly passengers on board. Based on the overview and analysis of the elderly passenger service on board, the paper analyzes the service status of the elderly passengers on board from boarding service, flight service and off-board service, so as to point out the existing problems in the elderly service on board, mainly the lack of professional and personalized services; the emotional management of the crew is not strong , lack of patience; lack of in-depth understanding of the elderly passenger service content and other problems, and then for the analysis of these problems, targeted at different levels of the problem to put forward corresponding countermeasures, improve the elderly passenger on-board care services.<br>Key words: elderly passengers, care services, promotion strategies<br>