1. Should a very pricey hand-crafted object of beauty, use automated equipment for manufacturing some of its component parts needed for assembling the object? Do you think it is a mistake to use automation in this way?2. Recently, the Polish General Corporation, well-known for manufacturing appliances and automobile parts, initiated a $13 billion project to produce automobiles. A great deal of learning on the part of management and employees was required. Even though pressure was mounting to get a new product to market in early 2012, the production manager of the newly formed automobile division insisted on almost a year of trial runs before sales started because workers have to do their jobs 60 to 100 times before they can memorize the right sequence. The launch date was set for early 2013. What are the consequences of using this approach to enter the market with a new product?3. Explain how unethical business practices degrade the quality of the experience a customer has with a service or product. How is the International Organization for Standardization trying to encourage ethical business behavior?