Hotel characteristic services are formed in the combination of standardization and personalized organic, the higher the grade of the hotel, the more fully consider to meet the special requirements of customers as a regular service, in order to highlight the high-quality and connotation of hotel services. Standardized service can bring guests a personal experience, so it is necessary to build a sound personalized service system, so that guests are satisfied at the same time to get a surprise. It requires hotel staff to know more than just that. Then to provide it with targeted, special personalized services
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