本文在对提升客舱服务中沟通技巧问题研究的过程中，在基于提高客舱服务沟通

In this paper, the process of research skills to enhance communication problems cabin service, the importance of communication skills in analysis services based on improving cabin, cabin service attendants focus on problems between staff and passengers between the existing communication started analysis, which includes the flight attendants communication language is not appropriate, the flight attendants of emotional self-management are not effective, flight attendant's body language is not standard behavior, cultural differences between the flight attendants and passengers led to communication is not smooth and so on; Finally, the cabin service strategies to enhance the communication skills of the actual situation . We expect this study, communication skills to be able to improve the flight attendants to make some contribution.

In the course of studying communication skills in upgrading cabin service, based on the analysis of the importance of improving the communication skills of cabin service, this paper focuses on the analysis of the problems between flight attendants and passengers in cabin service, which includes the inappropriate communication language of flight attendants, the ineffective self-emotional management of flight attendants, The body behavior language of flight attendants is not standardized, the cultural differences between flight attendants and passengers lead to poor communication, etc. It is hoped that the research of this paper can make some contribution to the improvement of the communication skills of flight attendants.

In the process of research on improving communication skills in cabin service, based on the analysis of the importance of improving communication skills in cabin service, this paper focuses on the analysis of the problems existing in the communication between flight attendants and passengers in cabin service, including inadequate communication language of flight attendants, ineffective self emotion management of flight attendants, and irregular body behavior language of flight attendants Finally, according to the actual situation, the paper puts forward the strategies to improve the communication skills in the cabin service. It is hoped that the research in this paper will contribute to the improvement of communication skills of flight attendants.