Given : Customer has installed the M&S mobile banking app in the android or iOS device.WhereAndroid device has upgraded with the software update of 6 and above.ANDCustomer has not used Mobile Chat beforeOriOS device has upgraded with software update of 12 and above.ANDCustomer has not used Mobile Chat beforeWhen : Customer has logged into the mobile banking app.Then : Customer taps on 'More' button in the navigation bar, then taps the 'Chat with us' option, the customer is presented with the onboarding screen and will go through the onboarding journey.