People who often send express packages know that after long-distance transportation and centralized handling and loading by express delivery personnel, it is inevitable that some packages will be damaged, the loss, damage and shortage of express packages are common phenomena in the service complaints of express enterprises, which seriously affect the satisfaction of customers to express enterprises. There are many kinds of reasons for the damage of express parcel, such as vibration damage, drop and impact during loading and unloading, stacking and squeezing in storage, etc. , there are some natural factors, such as heavy rain and flooding, earthquake collapse, bad weather leading to the closure of traffic lines, and so on, said force majeure, a spokesman for the Department of Transportation, whether Express company can do a good job in all aspects of measures to ensure the safety of product transportation, which is not only related to its complete arrival in the hands of customers, but also for customers to express business satisfaction points.