ForewordNavistar has a long history

ForewordNavistar has a long history of providing exceptional products to our customers. Those products could not be delivered without exceptional suppliers. The quality of Navistar’s suppliers plays a crucial role in customer satisfaction and achievement of Navistar’s goals. These goals could not be achieved without accountable and robust processes and procedures.The Navistar Integrated Supplier Quality Requirements document defines the minimum quality assurance requirements for suppliers. It details the requirements that Navistar expects supplier management to drive at all levels, elevating the following Navistar Supplier Quality principles.1) Embrace a partnership with suppliers to produce the highest quality products.2) Challenge suppliers to improve processes and products.3) Utilize value-added quality assurance activities “by the book” and remains focused on the fundamental processes.4) Expect flawless product launches and zero defects impacting the company’s manufacturing plants.Navistar must ensure quality for all customers, which starts at the supplier’s manufacturing location. Each member of the supply chain must take ownership of their process and understand their importance to Navistar and Navistar’s customers. The supply base is expected to deliver on their commitments and ensure the highest level of customer satisfaction.German A. AcostaDirector, Integrated Supplier Quality