In quality design the participation of front-line service providers, producers, fieldsupervisors, and clients is crucial. Top decision-makers rarely have direct expericnce with day-to-day produce /service delivery. Without insights from providers and clients,intended improvements may not be meaningful to the staff who must implement themand may not attract client or meet people s needs.Statistic data indicated that product quality of 60% to 70% approximately isdecided by design quality. Therefore, we must strengthen quality management in productcoming into being,