在例11中，“let’s”指的是对话中的买方和卖方，但作为接待员，Ke

In Example 11, "let's" refers to the buyer and the seller in the conversation, but as a receptionist, Kerry mainly wants to make an offer to the customer. In Example 12, a and d are directly called "Kerry" at the end of the opening phase, instead of calling "Miss Yang" at the beginning. By using the inclusive word "we", social distance can be reduced to a certain distance.

In Example 11, "let's" refers to the buyer and seller in the conversation, but as a receptionist, Kerry primarily wants to quote the guest. In Example 12, a and d refer directly to "Kerry" at the end of the open phase, not "Miss Yang" at the beginning. By using the inclusive word "we", social distance can be narrowed to a certain distance.

In example 11, "let's" refers to the buyer and the seller in the conversation, but as a receptionist, Kerry mainly wants to make an offer to the guest. In example 12, a and D address "Kerry" directly at the end of the open phase rather than "Miss Yang" at the beginning. By using the inclusive word "we", social distance can be reduced to a certain distance.<br>