Service is essentially a kind of interpersonal relationship, which consists of service provider, service provider and service environment, in which the service provider is the most active and positive factor affecting the quality of service, and its ability and quality have a determining effect on service level. Service providers with good quality and ability can create a pleasant atmosphere in the service process, so that the relationship between the three elements of service to achieve harmony and unity, this harmonious and unified beauty is quality service. We often say that good service in order to achieve better development to lay a solid foundation, service quality can be said to be the company's enterprise based on this. The same sentence also applies to the same service industry aviation industry, aviation service quality improvement on what? The question is not difficult to answer - flight attendants. Flight attendant as the most recent service position of specific passengers, flight attendant service etiquette norms of learning and mastering of nature can not be ignored, will inevitably become an important factor in the improvement of airline service quality.
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