before you say you did everything right make sure you read the following instruction. WE DO NOT ACCEPT BITCOIN CASH! Unless you sent bitcoin cash, WHICH WE CANNOT RESOLVE, the instructions are below, https://www.blockchain.com/btc/address/your top up address - go to this link, as soon as you have 1 confirmation, please press Verify below the Bitcoin button in the menu Billing - Top-up balance. No comment is needed. Do not press Verify until you have 1 confirm, otherwise your awaiting time will increase. PLEASE REMEMBER THAT WE DON’T CONFIRM THE TRANSACTION, NOR CAN YOU DO IT, the bitcoin does, so when your transaction is not confirmed, wait and don't write here many times. YOU HAVE TO WAIT UNTIL THE CONFIRMATION APPEARS BY ITSELF. THERE IS NO ESTIMATED TIME, NO NEED TO ASK ABOUT It.We don’t know the exact time when the money will be accounted. This often happens when the rate is growing. After some time the transactions disappears from the Blockchain, but you can still see it on tradeblock.com. PLEASE CONSIDER THE ABOVE INFORMATION AND DON’T WRITE TICKETS ASKING FOR CONFIRMATIONS, BECAUSE WE LITERALLY CANNOT DO IT AND CANNOT MAKE YOUR PAYMENT PROCESS FASTER.