Efficiency 1 Achieve the extent of fast and easy use of thesystem6Fulfilment 2 Achieve the extent of living up to the servicepromises5System availability 3 Achieve the extent of effective and correctoperation of the system2Privacy andassurance4 Achieve the extent of system safety and protectcustomer information3Responsiveness 5 Achieve the extent of handling customerdemands in a timely manner4Compensation 6 Achieve the extent of compensating customerlosses2Contact 7 Achieve the extent of obtaining services throughthe system3Personalisation 8 Achieve the extent of providing exclusivepersonal services by the system3