在这个案例中,退休夫妇占酒店消费者很大的比例，其中有54%的顾客都是退

在这个案例中,退休夫妇占酒店消费者很大的比例，其中有54%的顾客都是退休夫妇。据了解得知许多退休夫妇年龄很大并且可能存在一些身体疾病例如腿脚不变或者高血压。酒店应该关注这些退休夫妇对酒店带来的风险并且降低这一潜在风险。根据消费者保护法，如果老人在酒店内受到伤害，酒店需要赔偿客人经济成本，精神成本和一些不可逆的成本(商业，2021年)。并且在此案例中得知其中有5%的酒店游客来是自聋哑学校，这也大大增加酒店的法风险，这些旅客可能能在丛林中受到伤害。酒店应该给予这个特殊群体充分的尊重和帮助。因此这些风险都是酒店在风险管理框架中所考虑的问题。

In this case, retired couples account for a large proportion of hotel consumers, of which 54% of customers are retired couples. It is understood that many retired couples are very old and may have some physical diseases, such as unchanged legs and feet or high blood pressure. The hotel should pay attention to the risks brought by these retired couples to the hotel and reduce this potential risk. According to the consumer protection law, if the elderly are injured in the hotel, the hotel needs to compensate the guests for economic costs, spiritual costs and some irreversible costs (business, 2021). And in this case, it is learned that 5% of the hotel tourists come from the deaf mute school, which also greatly increases the legal risk of the hotel. These tourists may be injured in the jungle. The hotel should give full respect and help to this special group. Therefore, these risks are considered by the hotel in the risk management framework.

In this case, retired couples account for a large proportion of hotel customers, and 54% of them are retired couples. It is known that many retired couples are very old and may have some physical diseases such as unchanged legs and feet or high blood pressure. Hotels should pay attention to the risks that these retired couples bring to hotels and reduce this potential risk. According to the Consumer Protection Law, if the elderly are injured in the hotel, the hotel needs to compensate the guests for economic costs, spiritual costs and some irreversible costs (Commerce, 2021). And in this case, it is known that 5% of hotel tourists come from deaf-mute schools, which greatly increases the legal risk of hotels, and these tourists may get hurt in the jungle. Hotels should give this special group full respect and help. Therefore, these risks are considered by hotels in the framework of risk management.