空乘人员在客舱服务中提升语言沟通能力，不仅能够及时了解旅客的服务需求，

The improvement of the language communication skills of flight attendants in cabin services can not only understand passengers' service needs in a timely manner, but also help eliminate misunderstandings and frictions with passengers, thereby improving the overall quality of cabin service, which is critical to improving passenger satisfaction. However, at present, many flight attendants have relatively low language communication skills, not only lack of language communication awareness, but also insufficient language communication skills. Therefore, they frequently make mistakes in the process of communicating with passengers, leaving passengers with a poor communication experience. Therefore, how to improve the language communication skills of flight attendants has become a key concern of key airlines. <br>Based on the overview analysis of language communication in cabin services, this article analyzes the status quo of language communication in cabin services, and finds out the problems in language communication in cabin services, which are manifested in the inaccurate use of language by flight attendants, Lack of effective communication, insufficient language communication skills, etc., so we put forward measures to improve the language communication ability in cabin service, so as to improve the language communication ability of flight attendants, promote the ability to quickly understand the service needs of passengers, and eliminate the relationship between passengers Communication barriers, etc. <br><br>Keywords: cabin service, language communication skills, problems, improvement strategies

Flight attendants improve their language communication skills in cabin service, which can not only timely understand the service needs of passengers, but also help to eliminate misunderstandings and frictions with passengers, so as to improve the overall cabin service quality, which is very key to improving passenger satisfaction. However, at present, many flight attendants have relatively low language communication skills. They not only lack language communication awareness, but also lack language communication skills. Therefore, they often make mistakes in the process of communication with passengers, leaving passengers with a poor communication experience. Therefore, how to improve the language communication ability of flight attendants has become a key concern of key airlines.<br>Based on the overview and analysis of language communication in cabin service, this paper analyzes the current situation of language communication in cabin service, and finds out the problems existing in language communication in cabin service, such as inaccurate communication language use of flight attendants, lack of effective communication with crew members, insufficient mastery of language communication skills and so on, Therefore, it puts forward the countermeasures to improve the language communication ability in cabin service, so as to improve the language communication ability of flight attendants, promote the ability to quickly understand the service needs of passengers, and eliminate the communication barriers with passengers.<br>Key words: cabin service, language communication skills, problems, promotion strategies

Improving the language communication ability of flight attendants in cabin service can not only know the service demand of passengers in time, but also help to eliminate misunderstanding and friction with passengers, thus improving the cabin service quality as a whole, which is very important for improving passenger satisfaction. However, at present, many flight attendants' own language communication ability is relatively low. They not only lack language communication awareness, but also have insufficient language communication skills, so they frequently make mistakes in the process of communicating with passengers, leaving passengers with poor communication experience. Therefore, how to improve the language communication ability of flight attendants has become a key concern of key airlines. Based on the overview and analysis of language communication in cabin service, this paper analyzes the application status of language communication in cabin service, and finds out the problems in language communication in cabin service, such as inaccurate language application of flight attendants, lack of effective communication with flight attendants, insufficient mastery of language communication skills, etc. Therefore, it puts forward some countermeasures to improve the language communication ability of flight attendants in cabin service, so as to quickly understand the service needs of passengers and eliminate communication barriers with passengers. Key words: cabin service, language communication ability, problems, promotion strategies