I think clearly there are many situations where messes are just entirely dysfunctional, and distractions just make it impossible to get stuff done. My argument in the book is not that mess is always good, distraction is always good, or there's no situation that can't be improved by adding a little chaos. I don't believe that at all. What I do believe is that we found that our organizational systems can be so effective, and they make us feel so comfortable that we take them from situations where they work extremely well, and then we start trying to apply them in situations where they're completely inappropriate