5.3.2 disposal of complaint related products:<br>The quality department shall, according to the investigation results, make disposal opinions on the complained products.<br>5.3.3 determine whether to start corrective and preventive measures:<br>The quality department shall determine the relevant responsible departments according to the investigation results, fill in the corrective and preventive control sheet if necessary, and track and verify the implementation effect of the corrective measures. Fill in the customer complaint feedback form with the handling opinions and results, and send them back to the sales department after completion. The general manager shall sign the opinions and give them back to the complaint unit in written form. See control procedure for corrective and preventive measures for details.<br>5.3.4 tracking of measures:<br>
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