目前，民航在快速稳步发展的同时，需要努力提升自身对旅客的服务水平，进而

At present, the civil aviation in the rapid and steady development, needs and strive to improve their level of service to passengers, and then can really protect the overall development of civil aviation. Among them, the number of passenger groups, the disabled passengers there are some groups due to their own physical and psychological particularity, and therefore require more attention. Therefore, must be strictly emphasis on civil aviation services for disabled travelers, especially the formation of good communication between the crew with passengers with disabilities is particularly important. <br>Based on this, the focus of exploration crew and passengers with disabilities to communicate, and analyzed for the current crew communication for passengers with disabilities the status quo existing problems, eventually corresponding to propose some solutions, and strive to a certain extent, to truly improve crew ability to communicate with people with disabilities travelers. <br><br>Keywords: crew members, passengers with disabilities, communication skills

At present, civil aviation in the rapid and steady development at the same time, we need to strive to improve their service level to passengers, and then can truly protect the overall development of civil aviation. Among them, in many groups of passengers, the disabled group of passengers because of their own physical and mental characteristics, so more attention. Therefore, civil aviation must strictly emphasize the service of flight attendants to passengers with disabilities, especially the formation of good communication with disabled passengers is particularly important.<br>Based on this, this paper focuses on the communication between flight attendants and disabled passengers, and for the current flight attendants to the current situation of communication between disabled passengers to analyze the existing problems, and finally corresponding to the corresponding measures to solve, and strive to a certain extent to really improve the communication ability of flight attendants and disabled passengers.<br><br>Keywords: flight attendants, disabled passengers, communication skills

At present, with the rapid and steady development of civil aviation, it is necessary to improve its service level to passengers, so as to truly guarantee the overall development of civil aviation. Among them, among many groups of passengers, the disabled group needs more attention because of its own physical and mental particularity. Therefore, it is very important for civil aviation to strictly emphasize the service of flight attendants to disabled passengers, especially to form good communication with disabled passengers.<br>Based on this, this paper focuses on the communication between the crew and the disabled passengers, and analyzes the problems existing in the current communication between the crew and the disabled passengers, and finally puts forward some corresponding solutions to improve the communication ability between the crew and the disabled passengers to a certain extent.<br>Key words: crew, disabled passengers, communication ability<br>