Thank you for your kind notice that we should provide information to solve the problem of high ODR exceed the target of 1%. <br>Since the ODR account is too high, our account has been deactivated, which we are sorry. We understand that Amazon is a top-level and comprehensive platform, in order to better protect the rights and interests of our customers and provide better service to customers, under the ODR need to ensure that less than 1%. Our ODR is 13.04%, it has far exceeded the highest value, once again express my sincere apologies to you. <br><br>We carefully review and summary of the reasons for these problems, and take the appropriate measures to solve them, and very grateful to you for taking the time to patiently help us identify problems and review our plan of action. We hereby provide the following detailed and accurate plan of action: <br><br>We have carefully checked the root cause of our shop ODR too high, and found mainly due to a negative evaluation, and two Amazon trading claims.
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