This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is SIR0894170 and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response. We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information. All duplicate requests will be closed and responses will be sent on the original escalation.