收到亚马逊索赔后我们也是第一时间联系了顾客，并删除了瑕疵的产品List

Upon receipt of the claim Amazon is also the first time we contacted the customer, and remove the defective products Listing. Unfortunately, we still have not received a reply buyers. I'm sorry to let customers have a bad shopping experience, we should not worry because the customer returns and customer agree to delay return the application. We always hope to solve the problem through negotiations, but ignores psychological customers want to return. We should be the first time agreed to return the customer application, for the quality of the goods we should take the initiative to bear the return shipping, customer demand-driven.

After receiving the Amazon claim, we also contacted the customer for the first time and removed the defective product Listing. Unfortunately, we still haven't received a reply from the buyer. I'm sorry to let customers have a bad shopping experience, we shouldn't delay agreeing to the customer's return request because we're worried about the customer's return. We've always wanted to solve the problem through negotiation, but we've ignored the customer's desire to return it. We should agree to the customer's return application for the first time, for goods with quality problems we should take the initiative to bear the return of freight, to customer demand."

After receiving Amazon's claim, we also contacted customers for the first time and deleted the defective product listing. Unfortunately, we still haven't received the buyer's reply. I'm sorry to let customers have a bad shopping experience. We shouldn't delay to agree with customers' return application for fear of customers' return. We always hope to solve the problem through negotiation, but ignore the psychology that customers want to return goods. We should agree with the customer's return application as soon as possible. For the goods with quality problems, we should take the initiative to bear the return freight, focusing on the customer's demand.